We will be closed on January 24th, & 25th, due to bad weather in NYC. We will re-open on Monday January 26th, 2026.
2175 Bergen St • Brooklyn, NY • 11233
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(718) 679-9972
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Privacy Policy & Terms of Service

Empathy Flowers — Brooklyn, NY
Last Updated: January 2026

This page explains how Empathy Flowers (“we,” “our,” or “us”) collects, uses, and protects your information, and the terms that govern your use of https://www.empathyflowers.com.

Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you visit our website, place an order, or contact us.

  • Personal information: name, email, phone number, billing and delivery address.
  • Payment information: processed securely by third-party providers (we do not store full card details).
  • Automatically collected information: IP address, browser type, device data, and site activity.

2. How We Use Your Information

  • Process and deliver floral orders.
  • Provide same-day flower delivery across Brooklyn and Queens.
  • Send order confirmations and service communications.
  • Send marketing emails or SMS messages only if you opt in.
  • Improve our website and customer experience.
  • Comply with legal requirements.

3. Email & SMS Marketing Consent

If you opt in, we may send promotional emails and/or text messages. Consent is not a condition of purchase. Message and data rates may apply.

  • Email: Unsubscribe using the link in any email.
  • SMS: Reply STOP to unsubscribe or HELP for assistance.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information only with trusted service providers.

5. Cookies & Tracking Technologies

We use cookies to improve website functionality, analyze traffic, and support marketing efforts.

6. Data Security

We use reasonable safeguards to protect your information, but no system is 100% secure.

7. Your Privacy Rights

You may request access to or deletion of your data and opt out of marketing communications at any time.

8. Children’s Privacy

Our website is not intended for children under 13.

Terms of Service

9. Products & Services

Empathy Flowers provides handcrafted floral arrangements, plants, and gifts in Brooklyn and Queens.

10. Substitutions

Seasonal availability may require substitutions of equal or greater value.

11. Orders & Payments

  • All orders must be paid in full at checkout.
  • Prices and availability may change.
  • Taxes and delivery fees may apply.

12. Same-Day Delivery Policy

Same-day delivery is available before the posted cutoff time. Delivery times are estimated, not guaranteed.

13. Cancellations & Refunds

Orders may not be canceled once in production. Issues must be reported within 24 hours.

14. Funeral & Sympathy Orders

Due to time sensitivity, funeral and sympathy orders are generally final once accepted.

15. Intellectual Property

All website content is the property of Empathy Flowers.

16. Limitation of Liability

Our total liability is limited to the purchase price of the product.

17. Governing Law

These terms are governed by the laws of New York.

18. Changes to This Page

We may update this page at any time. Continued use constitutes acceptance.

19. Contact Information

Empathy Flowers
Brooklyn, NY
Email: contact@empathyflowers.com
Phone: (718) 718-679-9972

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